Shipping & Returns Policy

This Shipping & Returns Policy applies only to jewelry purchased through the Red Art Tattoo & Piercing Studio online store.

Pre-Ordered Jewelry & In-Studio Use

For health and safety reasons, jewelry that has been shipped to a customer's home cannot be brought into the studio for use in a new piercing procedure or healing piercing.

Once jewelry leaves our possession, we can no longer verify how it has been handled, stored, or sanitized.

If you would like to pre-order jewelry specifically for a future piercing appointment or jewelry change in a healing piercing, you must select In-Studio Pickup at checkout. Jewelry intended for a piercing procedure must remain in our possession until the time of your appointment.

Jewelry that has been shipped to a customer may be used for jewelry changes in fully healed piercings at the piercer's discretion.

Pre-Order Processing

Most jewelry sold through our online store is special ordered directly from our trusted jewelry manufacturers.

Once your order is placed, we typically submit it to the manufacturer within 7 business days.

Production and fulfillment times vary by manufacturer and style. While many pre-order webstore items arrive within approximately 1-3 weeks, some custom, limited-edition, or high-demand pieces may require significantly longer production times.

All timeframes provided are estimates only and are not guaranteed.

Out of Stock & Backordered Items

Occasionally an item may become unavailable, discontinued, or backordered by the manufacturer after an order has been placed.

If this occurs, we will contact you and provide the following options:

1. Receive a refund for the unavailable item.

2. Continue waiting for the item to become available.

3. Select an alternative piece of equal value if available.

We will not substitute jewelry without your approval.

Shipping & Delivery

Orders are shipped only after all items in the order have arrived and the order is complete.

We do not ship partial orders unless special arrangements have been made in advance.

Production times, manufacturing delays, shipping carrier delays, customs delays, weather events, and other delivery interruptions are outside of our control.

Red Art Tattoo & Piercing Studio is not responsible for delays caused by manufacturers, shipping carriers, or circumstances beyond our control and does not offer refunds, credits, discounts, or compensation due to such delays.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Lost, Stolen, or Damaged Packages

Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

Red Art Tattoo & Piercing Studio is not responsible for:

• Lost packages

• Stolen packages

• Delayed deliveries

• Shipping carrier errors

• Incorrect addresses submitted by customers

• Delivery issues involving PO boxes

• Damage occurring during transit

• Packages marked as delivered by the carrier

If your package is lost, delayed, damaged, or stolen, you must contact the shipping carrier directly to file a claim.

We cannot replace or refund packages that are lost or stolen after shipping.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping charges required to resend the order.

Changes to Shipping Address

If you need to update your shipping address, please contact us immediately at 602-688-2534.

We will make every reasonable effort to update your information before the order is processed or shipped; however, we cannot guarantee changes can be made once an order has entered production or has been shipped.

Damaged or Defective Jewelry Upon Arrival

If your jewelry arrives damaged or appears to have a manufacturing defect, please contact us within 48 hours of delivery.

To be eligible for inspection:

• The jewelry must remain in its original sealed packaging.

• The packaging must be unopened and unaltered.

• Photos of the sealed package and damaged item must be provided.

Due to health and hygiene regulations, we cannot accept returns, exchanges, inspections, repairs, or warranty claims on jewelry that has been removed from its original sealed packaging.

Once the package has been opened, the jewelry is considered used body jewelry and becomes non-returnable.

Returns, Refunds & Cancellations

Because all jewelry is special ordered specifically for each customer, all sales are final.

We do not accept returns, exchanges, refunds, or store credit for:

• Change of mind

• Incorrect sizing selections

• Color or gemstone preference changes

• Shipping delays

• Manufacturer production delays

• Special order items

• Custom ordered jewelry

Once an order has been placed with the manufacturer, it cannot be canceled, modified, refunded, or exchanged.

Manufacturer Warranties

Some jewelry manufacturers may offer limited warranties against defects in craftsmanship.

Warranty coverage varies by manufacturer and is never guaranteed.

Any warranty requests must be submitted through Red Art Tattoo & Piercing Studio. 

Normal wear and tear, overly bent pins, scratches, dents, snagging, accidental damage, lost jewelry, improper installation, misuse, or damage occurring after the jewelry has been opened are typically not covered under manufacturer warranties.